Shipping Policy

Last updated: June 2026

Aberdeen West Australia is operated by S AND S Distributors Limited (ABN 31 700 507 226) - the authorised exclusive distributor of Aberdeen West for Australia.

---

Order Processing

• Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment is confirmed.
• You will receive a confirmation email with tracking information once your order has shipped.

---

Shipping Rates & Delivery

Ships from: 132 Tweed Coast Road, Chinderah NSW 2487, Australia. Delivery by courier.

Order value	Rate	Estimated delivery
A$250.00 and over	Free	1-5 business days
A$40.00 - A$249.99	A$15.00	1-5 business days
Under A$40.00	Shipping not available - minimum order A$40.00

---

International Shipping

Order value	Rate	Estimated delivery
A$250.00 and over	A$50.00	6-27 business days

Available to 26 countries. Customs fees, import duties, and taxes are the customer's responsibility.

---

Shipment Tracking

• A tracking number will be emailed to you once your order has been dispatched.
• Tracking updates may take up to 24-48 hours to appear.

---

Lost or Damaged Packages

• If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.
• We will work with you to resolve the issue as quickly as possible.

---

Contact Us

S AND S Distributors Limited
ABN 31 700 507 226
132 Tweed Coast Road, Chinderah NSW 2487, Australia
Email: sales@aberdeenwest.com.au
Phone: +61 4 9988 5101 (Mon-Fri, 9am-5pm AEDT)