Last updated: June 2026
Aberdeen West Australia is operated by S AND S Distributors Limited (ABN 31 700 507 226) - the authorised exclusive distributor of Aberdeen West for Australia.
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
To start a return, contact us at sales@aberdeenwest.com.au.
Items sent back without first requesting a return will not be accepted.
There is a A$15.00 flat rate for return shipping. If your return is accepted, we will send you a prepaid return shipping label and deduct the A$15.00 return shipping fee from your refund. Instructions on how and where to send your package will be provided at that time.
S AND S Distributors Limited
132 Tweed Coast Road, Chinderah NSW 2487, Australia
Contact us before sending - sales@aberdeenwest.com.au
Please inspect your order on arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
The following cannot be returned:
The fastest way to exchange an item is to return the original and place a new order once the return is accepted.
Once we receive and inspect your return, we will notify you of the outcome. If approved, a refund (minus the A$15.00 return shipping fee) will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since your return was approved, contact us at sales@aberdeenwest.com.au.
S AND S Distributors Limited
ABN 31 700 507 226
132 Tweed Coast Road, Chinderah NSW 2487, Australia
Email: sales@aberdeenwest.com.au
Phone: +61 4 9988 5101 (Mon-Fri, 9am-5pm AEDT)